Customer Service Representative - Bilingual Preferred (Spanish)

AccuStaff
Job Description

Job Description - Customer Service Representative

Duties:

  • Respond to telephone inquiries and complaints using standard scripts and procedures
  • Gather information from the caller to resolve the situation
  • Communicate appropriate options for resolution
  • Investigate and resolves complaints
  • Refer non-routine inquiries and complaints to senior level Call Center Representatives
  • Use a computer system to research inquiries and log customer calls
  • Perform other duties as assigned
  • OT available

Requirements:

  • Excellent communication skills
  • Outstanding customer service skills
  • General computer skills
  • Multi tasking
  • Excellent time management skills
  • Employment offers will be contingent on successful drug testing and background investigation
  • Bi-Lingual preferred but not a necessity (Spanish)

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Job Type: Full-time

Salary: $11.00 /hour

 

Contact Information