Associate, Intake Operations
At MVP Health Care, we’re on a mission to create a healthier future for everyone – which requires innovative thinking and continuous improvement. To achieve this, we’re looking for an Associate, Intake Operations to join #TeamMVP. This is the opportunity for you if you have a passion for accuracy, collaboration, and continuous improvement.
What’s in it for you:
- Growth opportunities to uplevel your career
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
- Competitive compensation and comprehensive benefits focused on well-being
- An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
Qualifications you’ll bring:
- High school diploma
- Two years’ experience in health insurance, medical, or healthcare field
- One year customer service experience
- The availability to work full-time, 3 days during the week and weekends required, virtually within NYS.
- Knowledge of Microsoft Outlook and Word
- Intermediate computer/keyboarding skills
- Curiosity to foster innovation and pave the way for growth
- Humility to play as a team
- Commitment to being the difference for our customers in every interaction
Your key responsibilities:
- Handle service requests and correspondences from providers, facilities, enrollees, or their representatives via phone, fax, email, and postal mail.
- Review and interpret authorization requirements based on MVP contracts, riders, resources, policies, and procedures.
- Create authorization cases for service requests requiring authorization.
- Make outgoing faxes and/or calls to providers with determinations or to request additional information.
- Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Where you’ll be:
Virtual within New York State. Tarrytown, New York; Schenectady, New York; Rochester, New York
