Responsibilities:
- Develop and deliver training programs for new hires and ongoing education for existing patient registration staff.
- Educate staff on the importance of accurate data collection, patient confidentiality, and compliance with HIPAA and other regulatory requirements.
- Provide practical demonstrations and shadowing opportunities to ensure correct registration practices.
- Collaborate with healthcare teams to identify opportunities to streamline and improve the registration process.
- Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms.
- Monitor and evaluate the effectiveness of training programs and adjust as needed.
- Serve as a subject matter expert (SME) on patient registration processes for the team, answering questions and providing guidance.
- Act as a liaison between registration staff and other departments to improve communication and resolve registration issues promptly.
- Foster a positive and supportive training environment to enhance staff confidence and morale.
- Assist in the implementation and training for the electronic health record (EHR) system and patient portal registration.
- Ensure that staff are proficient in the use of technology to enhance the patient registration process.
- Responsible for assisting the department director and (practice) managers, in conjunction with Human Resources, in the hiring/interview/onboarding process. Responsible to work with director and (practice) managers to determine performance expectations.
- Understand and monitor quality measures (& data) and make changes when necessary.
- Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms.
- Understand, Develop, and Monitor KPIs to improve patient care, ensure accountability, and support decision making
Education, Training & Experience:
-
High School diploma/GED required. Associate degree in business administration or related field preferred.
-
Minimum of three (3) years registration experience in a hospital or Physician Practice required.
-
Minimum of one (1) year experience teaching in a professional environment required.
Certifications / Licensure:
- Certified Healthcare Access Associate (CHAA) within two (2) years of date of hire required.
Required Skills and Attributes:
- Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
- Must be able to multitask while remaining professional, focused, composed and positive.
- Excellent customer service skills
- Displays integrity, friendliness, and compassion.
- Must be able to establish an appropriate and effective rapport with others.
- Demonstrates flexibility
- Takes initiative
- Able to work in a fast-paced environment
- Embraces new opportunities to grow both personally and professionally.
- Effective critical thinking and problem-solving skills.
- Proficient with various Microsoft Office products (Word and Excel).
- Strong organizational skills.
- Effective interpersonal skills.
- Ability to take and follow direction in a positive and appropriate manner.
- Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
- Must be able to speak, read, write and follow instructions in English.