Customer Care Representative

Do you have strong communication skills, are great with people, and have a strong work ethic? We may have the ideal job opportunity for you! Mangino Chevrolet is a well-respected, family-owned business in the Upstate NY area serving customers in New York, Vermont, and Massachusetts for over 20 years! Our thriving dealership is looking for talented, detail-oriented, and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity for you to take the next step in your automotive career.

Job Details

• $35,000-$50,000 per year (base plus monthly commission)
• Part-time and Full-time
• Monday--Saturday

Benefits

• Health insurance-- multiple options
• Dental insurance
• Vision insurance
• 401k retirement
• Paid sick leave.
• Group Life Insurance
• Long-term Disability Insurance
• Optional Aflac Supplemental Insurance
• Generous Holiday Bonus
• Great Company Culture

Qualifications

• Experience in a BDC role is a must.
• At least 1 year of sales experience
• Experience with VIN Solutions and CDK preferred.

Job Duties

• Answer inbound customer calls and establish follow-up with appointments.
• Make outbound customer calls to generate dealership traffic and new business.
• Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
• Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
• Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
• Participate in all team and process-development sessions.
• Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
• Utilize company systems daily (CRM, DMS, etc.).
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Complete any required forms, prepare change of address records, or update customer information using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Cross-train in both sales and service departments as needed.
• Contact customers to respond to inquiries or to notify them of sales and service information.
• All other work-related duties as assigned.

Skills and Knowledge Required

• English language
• Time management
• Multi-tasking
• Reading comprehension
• Speaking
• Active listening